BACKGROUND:Electronic Health Record (EHR) implementations significantly affect healthcare professionals' work routines. Previous Epic implementations in Scandinavian hospitals have led to negative outcomes, highlighting the need for a thorough evaluation of employee experiences.
OBJECTIVE:To qualitatively explore hospital employees' experiences six months after Epic EHR implementation and assess implications for employee well-being and patient safety.
METHODS:A qualitative study conducted at a Norwegian university hospital, six months post-implementation. Free-text responses from 950 employees (out of 2,115 survey respondents) were analyzed using reflexive thematic analysis within a phenomenological framework. Data were triangulated with focus group interviews and observational findings.
RESULTS:Employees reported deep concerns and high emotional intensity post-implementation. Analysis revealed 13 themes, with usability being most prominent (n = 682 quotes). Participants described the system as cumbersome, inefficient, and counterintuitive. Other major themes included work strain and own health (n = 385), administration of medicine and patient safety (n = 201), and politics and hospital management (n = 184). Many employees experienced shifts in professional identity, with some expressing job abandonment intentions.
CONCLUSIONS:Poorly executed EHR implementations hinder professional performance, compromise patient care, and amplify emotional distress. Addressing workflow barriers and setting realistic expectations is critical for improving adoption. Future implementations must integrate employee perspectives and evidence-based strategies to ensure EHR systems enhance rather than obstruct healthcare delivery.